Privacy Policy
Contact: contact@theguestflow.com
In accordance with current legislation on the protection of personal data, www.theguestflow.com informs users (the "User/s") of the Website www.theguestflow.com (hereinafter, the "Website") about the Privacy Policy that will apply to the processing of personal data provided by the User, either by registering on the Website through the registration form enabled for this purpose, subscribing to the newsletter, making a purchase, or interacting with GONZALO COMELLA LABASTIDA.
By providing their personal data to GONZALO COMELLA LABASTIDA, the User expressly consents, through the mechanism provided for this purpose, to the processing of such data under the terms set forth in this Privacy Policy, which constitutes the legal basis for its processing.
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WHAT KIND OF PERSONAL INFORMATION DO WE COLLECT?
GONZALO COMELLA LABASTIDA may collect personal information from Platform Users through the appropriate forms, such as name, email address, postal address, and/or phone number, when the User visits the Platform, registers, places an online order, or contacts contact@theguestflow.com.
Additionally, GONZALO COMELLA LABASTIDA collects all information related to the User's navigation on the Platform and interaction with the brand.
Failure to provide certain mandatory information may prevent the management of your registration as a user or the use of certain functionalities or services available on the Platform.
The data voluntarily provided by the User during the use of the Website will be included in a file owned by GONZALO COMELLA LABASTIDA for processing with the purposes indicated in this Privacy Policy. In compliance with current personal data protection regulations, particularly Regulation (EU) 2016/679 of April 27, 2016, concerning the protection of natural persons regarding the processing of personal data and the free movement of such data (GDPR), GONZALO COMELLA LABASTIDA will maintain the corresponding record of personal data processing activities.
GONZALO COMELLA LABASTIDA has implemented the necessary technical and organizational measures to maintain the required level of security, considering the nature of the personal data processed and the circumstances of the processing, to prevent, as much as possible and always following the state of the art, their alteration, loss, unauthorized processing, or access.
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WHAT IS THE PURPOSE OF PROCESSING PERSONAL DATA?
The personal data you provide and those you may provide at any time will be included in an automated file owned by GONZALO COMELLA LABASTIDA, with the following purposes:
a) Managing your registration as a user on our Platform.
b) Developing, fulfilling, and executing the purchase contract for products purchased from GONZALO COMELLA LABASTIDA.
c) Informing, processing, managing, and sending your order (and any return) and the completion of the purchase contract for the products you have purchased.
d) Contacting you via email, phone calls, SMS, or other equivalent electronic communication means regarding updates or informative communications related to the functionalities, products, or services contracted, including Platform security updates, when necessary or reasonable for their execution.
e) Responding to and following up on inquiries and requests you make through our customer service or in our stores.
f) Providing you with information about products marketed by GONZALO COMELLA LABASTIDA, as well as any related complementary services, including sending future commercial and promotional offers through any available communication channel, such as SMS, email, etc.
g) Creating user profiles.
h) Conducting market studies and statistical analyses of our products.
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HOW LONG WILL WE KEEP YOUR DATA?
The personal data provided will be retained as long as the commercial relationship or the relationship that originated the processing is maintained. If you decide to cancel your personal data, they may be retained in our databases for the periods required by law to fulfill tax and accounting obligations and will be deleted once those legal periods have expired.
NEWSLETTER SUBSCRIPTION
If you authorize your subscription to the GONZALO COMELLA LABASTIDA Newsletter, we will provide you with information about our products and services through various means, such as email or equivalent electronic communication.
The subscription to the Newsletter may involve using your personal data to offer personalized advertising related to our products and services via emails, SMS, or other electronic means. To improve our service, we may use your personal data related to your purchases, preferences, and interactions for analysis, profiling, marketing studies, quality surveys, and better customer engagement.
You can update your preferences regarding commercial communications via the Platform or unsubscribe using the link provided in our newsletters.
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WHAT LEGITIMIZES US TO PROCESS YOUR DATA?
The legal basis for processing your data as a customer is the contractual relationship established by purchasing GONZALO COMELLA LABASTIDA products and fulfilling commercial, tax, and accounting obligations.
The communication of offers and promotions, sending advertisements, profiling, and sharing personal data with third parties are based on the express consent requested.
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WHO CAN WE SHARE YOUR DATA WITH?
To provide quality service, GONZALO COMELLA LABASTIDA may need to share certain user data with other companies involved in service provision (carriers, financial institutions, messaging services, communication companies, profiling companies, etc.). The data shared will always be strictly necessary for the specific activity to be performed.
By accepting this Privacy Policy, you expressly authorize GONZALO COMELLA LABASTIDA to share personal data with group companies or third-party collaborators, whether located inside or outside Spanish territory, offering a protection level comparable to GDPR and other applicable regulations.
In all cases, these third parties must have implemented adequate technical and organizational measures to protect personal data effectively.
GONZALO COMELLA LABASTIDA does not sell customer data under any circumstances.
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WHAT ARE YOUR RIGHTS REGARDING YOUR DATA?
Users may exercise their rights of access, rectification, erasure, opposition, restriction, and data portability as provided by current data protection regulations. These rights must be exercised by submitting a signed written request, indicating the data owner’s address and attaching a copy of their ID or equivalent document, to the email address specified above.
Additionally, Users may opt out of receiving commercial communications from GONZALO COMELLA LABASTIDA and withdraw their consent without affecting the legality of prior data processing for other purposes.
Users are informed of their right to file a complaint with the Spanish Data Protection Agency if they believe their rights have not been properly addressed.