Transforming the hotel experience
TheGuestFlow
We improve the guest experience to enhance your hotel
At TheGuestFlow, we understand that service and hospitality are two essential and complementary pillars in the hotel industry. While service ensures efficiency, hospitality creates emotional connections that make guests feel valued.
We specialize in evaluating and optimizing the Guest Experience, analyzing more than 400 key indicators to measure guest perception at every stage of their stay. We provide quantifiable and detailed data that help identify inefficiencies, enhance the experience, and optimize hotel performance.
Our reports include both an overall score and a quality index by section, allowing for precise identification of opportunity areas that impacted the average score and enabling strategic decisions based on real data.
Our goal is to strengthen the connection with guests and ensure memorable stays, always aligned with the hotel’s identity, essence, and standards.
About us
With over 15 years of experience in the hotel industry, we have traveled the world analyzing more than 300 hotels, from luxury properties and major chains to small boutique hotels. As entrepreneurs and Guest Experience experts, we combine our knowledge in hotel journalism and hospitality-focused business management to identify trends, evaluate every detail of the guest experience, and help hotels stand out in a competitive market.
+ 380 hotels visited
+ 400 indicators analyzed
+ 15 years of experience
+ 95% improve their Guest Experience
Hotel Efficiency Report
Quantifiable report that evaluates the hotel's operational performance.
Hotel Emotional Print
Quantifiable report that analyzes the intangible aspects of the experience by measuring the guest's emotional perception.
Hotel Hackbook
Visionary analysis with creative ideas and solutions to enhance the experience, based on current trends and optimization opportunities.
TheGuestFlow method
Analyzed experience – Guaranteed emotion
After a full immersion in the property, we evaluate more than 400 indicators.
As a result, our executive analysis is structured into three key reports:
Properties That Have Trusted On Us
